Privacy Policy
1. Introduction
P.C.S. South West Ltd (“we”, “us”, “our”) values your privacy and complies fully with UK GDPR. This policy outlines how we collect, use, store, and secure personal information when you visit our website or inquire about our services.
2. Data Controller
P.C.S. South West Ltd
71 Isleworth Road, Exeter, EX4 1RG
Tel: 01392 431983 · Mobile: 07877 806166 · Email: lesliewelland@supanet.com
Specialists in driveway, paving, surfacing, groundworks, and playground construction across Exeter & South West England.
3. Data Collected
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Enquiry and contact forms: your name, email, phone number, message details
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Communications: information shared during email, phone, or in-person discussions about quotes or projects
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Analytics data: anonymised IP address, browser/device type, pages visited, session length—collected via essential & anonymised analytics cookies (no profiling/advertising cookies)
4. Use of Your Data
We use your information to:
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Provide quotes, schedule and manage services (driveways, car parks, roads, pavements, playgrounds)
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Respond to requests, send confirmations, updates, and follow-ups
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Enhance our website and service delivery using anonymised analytics
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Meet accounting, warranty, and legal compliance needs
5. Legal Basis for Processing
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Contractual necessity: required to respond to your enquiries and deliver requested services
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Legitimate interests: to operate and improve our business and website
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Consent: where explicitly given for follow-up communication
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Legal obligation: for statutory record retention
6. Data Sharing
We do not sell or rent personal data. We may share information with:
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Service providers (e.g., hosting, communication systems, analytics) acting as data processors
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Legal or regulatory bodies, when required by law
7. Cookies & Tracking
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Essential cookies: to facilitate forms and site navigation
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Performance cookies: for anonymised usage analytics
We do not employ advertising, profiling, or third-party tracking cookies
8. Data Retention
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Contact and enquiry records: retained up to 7 years for auditing and compliance
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Analytics data: session logs deleted after 24 months; aggregated data retained as needed
9. Your Rights
Under UK GDPR you have the right to:
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Access, correct, delete, restrict, or port your personal data
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Withdraw consent or object to processing
To exercise any rights, please contact us using the details above. You also have the right to lodge a complaint with the ICO.
10. Security Measures
We protect your data with SSL encryption, secure hosting, access restrictions, and staff training. While we follow best practices, no system is completely secure.
11. International Transfers
All personal data is processed and stored within the UK—no overseas transfers occur.
12. Updates to Policy
This policy may change. The “Effective Date” reflects the most current version. Continued use of our website signals your acceptance of any updates.